Welcome to Sacred Flow Chiropractic & Wellness! (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, in accordance with applicable privacy laws and healthcare regulations, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

We may collect information from you when you:

• Request an appointment
• Fill out a form on our website
• Subscribe to a newsletter
• Communicate with us electronically
• Provide feedback or inquiries

Information collected may include:

• Name
• Contact information (email address, phone number)
• Appointment-related information
• Health information related to chiropractic services, when submitted through approved, secure forms

Some information submitted through this website may be considered Protected Health Information (PHI) under HIPAA.

2. How We Use Your Information

Information collected may be used to:

• Schedule and manage appointments
• Respond to inquiries and requests
• Improve our website and services
• Send administrative communications related to your care or appointments
• Send newsletters or promotional communications (non-medical content only, where consent is provided)

We do not use website submissions to provide medical diagnosis or treatment.

3. HIPAA & Health Information

If you submit health-related information through approved, secure forms on this website, such information is handled in accordance with HIPAA and applicable regulations.

Please note:

• This website is not intended for emergency medical situations
• Do not submit sensitive health information through unsecured communication channels such as standard email, social media platforms, or general contact forms
• Secure communication should only occur through approved channels designated by the practice

Our website Privacy Policy is separate from the practice’s official Notice of Privacy Practices (NPP), which governs how PHI is used and disclosed in clinical care settings.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. Cookies may collect information such as browser type, device information, IP address, pages visited, and interactions with our website. You may choose to disable cookies through your browser settings. Disabling cookies may limit certain features or functionality of the website.

5. SMS Communications

If you opt in to receive SMS communications, we may send:

• Appointment reminders
• Practice updates
• Limited promotional messages (where consent is provided)

You may opt out at any time by replying “STOP” to any message.

Please be aware that SMS messaging may not be fully secure. We encourage patients to limit the sharing of sensitive health information via text message.

6. Information Protection

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information submitted through this website. These measures may include:

• Encryption of data in transit
• Secure hosting environments
• Access controls for authorized users

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Third-Party Service Providers

We do not sell or trade your personal information.

We may share information with trusted third-party service providers who assist in operating our website, scheduling systems, or communications. Where required by law, such vendors process information under contractual obligations, including Business Associate Agreements (BAAs).

Mobile opt-in data and consent information will not be shared with third parties for marketing purposes.

8. Third-Party Links

Our website may contain links to third-party websites. These sites have separate and independent privacy policies, and we are not responsible for their content or practices.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information, subject to legal and healthcare record retention requirements
• Withdraw consent where consent is the basis for processing

Requests may be submitted using the contact information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: care@sacredflow.life